Kb2566790 skype for business как исправить ошибку

Kb2566790 skype for business как исправить ошибку

KB2566790 business error in Skype is registered by many users and asked for a possible solution on the internet. Many Skype for business users faced this, and it is a common issue. In this case, they saw an error code KB2566790. Here the user gets an error message ‘Skype for Business‘ could not find a Skype for Business Server ‘domain.in’. Any kind of fault with the Domain Name System(DNS) configuration for your domain can cause problems. For error message KB2566790, you need to contact your system admin.

Causes of KB2566790 business error

The main reason for this KB2566790 error is missing Skype or Lync DNS records for the respective domain. As long as the error is not fixed, you will see the error message. As a result, the problem needs to be fixed.

There are many ways to fix this issue. Those are as follows:

By uninstalling or deactivating the VPN or antivirus for a while

Uninstall VPN

The easiest way to fix this KB2566790 issue is to disable the antivirus and the VPN. The VPNs and the antiviruses might create some problems for Skype for Business due to data encryption. As a result, the user will face trouble while logging in. By disabling VPNs and antiviruses, many users got positive results while logging in.

By properly checking your connection

By properly checking your connection

Skype for Business might show some errors due to a fault in your internet connection. If your internet connection is not stable over time or does not have sufficient bandwidth, it can cause a lot of trouble. This is required for a smooth operation. Now, in this condition, if you try to log in, there will be some error in Skype for Business. Testing your connection with a remote connectivity test to access skype will help. There are some other ways by which the connection of skype can be improved. Those are as follows:

  • Take a change of your wireless connection and use a wired connection instead. 
  • By disconnecting any other connected device with your network will help to improve the connection.
  • You must have to disable any app running in the background of the video streaming app.

By clearing the cache of your system

By clearing the cache of your system

By clearing the cache of your system can help you in getting out of the KB2566790 error. The steps to do this are as follows:

  • First, you need to close Skype for Business. Now, you have to open the command window by pressing the Windows key along with ‘R.’
  • Now you have to type in the command window as follows: ‘ %localappdata%MicrosoftOffice16.0Lync ’.
  • After that, you have to delete those files that are named as ‘sip_’ at the beginning.
  • Now, you have to identify the tracing file and then open it.
  • Then, you must delete all the files inside of the tracing file. However, you must keep the main file as it is.
  • Now you have to launch the command prompt as administrator and then run ipconfig /flushdns command in it. 
  • After that, you need to restart your PC and start logging into Skype for Business.

By repairing the Office 365 on your PC

By repairing the Office 365 on your PC

Another easy and hassle-free step to fix the KB2566790 error is to repair Office 365 in your system. To do this properly, you need to follow the below-mentioned steps.

  • First of all, you have to open the control panel in your system.
  • Now you have to go to ‘Programs,’ and then you have to choose the ‘Programs and Features’ option.
  • Then you have to click on the Office 365 option.
  • Here you find the Change option. You have to click on it. Then it would help if you opted for the ‘Quick Repair’ option. The problem should end here. If the problem is still there in the system, you should click on the ‘Online Repair’ option.
  • After completing those steps, you need to restart your PC and check it.

By correctly adding the DNS for the Domain:

By making the correct entries of the DNS can fix this issue. By properly maintaining the entries of the services(SRV) and alias(CNAME) to your DNS host could solve the issue.

By changing the setting in Skype

According to some users, after some changes made in the skype setting, it is working fine. The steps are given below.

  • It would help if you went to the tools options. After that, you have to select the Advanced Connection Settings.
  • Here, you must check the Manual Configuration closely.
  • You have to enter the same as “sipdir.online.lync.com:443” for the internal servers only.
  • However, for the external server name, you have to enter “sipdir.online.lync.com:443” properly.
  • After that, you have to click Ok to proceed with the login.

Also-Read >> [[Solved] Windows 10 stuck on the Windows Logo

Conclusion

The error message KB2566790 might seem too complicated to someone. The solution is not that complicated. It is clear that the problem is with the DNS configuration. You can either follow any of those above-mentioned steps or contact your administrator and ask for help.

Q: Is it necessary to perform all the above-mentioned steps to get rid of this error message KB2566790?

Ans: No, you have to try with any one of those methods. If it does not work, then you have to look for other options. Once the problem is fixed, you should not look at the other options.

Q: Is repairing Office 365 the better option than others?

Ans: Repairing Office 365 is a good option. It can not be said which one is the best. However, according to some users, they get positive results by following the Office 365 method.

Q: Is it mandatory to restart the computer after completing a method mentioned here?

Ans: It is suggested by the experts to restart your PC after completing a certain method. It is not mandatory but it is recommended.

Q: Is this KB2566790 error is complicated?

Ans: No, it seems to be complicated. But actually, it is much easier to fix. You can fix this error by following any of the above-mentioned steps. The entire process is hassle-free and smooth.

Источник

RRS feed

  • Remove From My Forums

  • Question

  • Can’t sign in to Skype for Business

    Skype for Business couldn’t find a Skype for

    Business Server for islagrp.com. There might be an

    Issue with the Domian Name System (DNS)

    Configuration for your domain. See KB2566790 for

    Details and contact your system admin.

    Can someone help me with this problem?

All replies

  • Hi,

    Where is your Skype for Business account homed, on-premise server or O365?

    Does it work before or a new fresh install?

    Is your machine a domain-joined or a non-domain-joined machine?

    According the error, it seems couldn’t resolve the server on your client.

    If you use O365 user, you could refer to this article for troubleshooting:
    https://support.microsoft.com/en-us/help/2566790/troubleshooting-skype-for-business-online-dns-configuration-issues-in

    If you use on-premise environment, you could first check the following DNS records, make sure you could resolve one of them:
    A records: lyncdiscoverinternal.<domain>, lyncdiscover.<domain>, sipinternal.<domain>, sip.<domain> , sipexternal.<domain>
    SRV records: _sipinternaltls._tcp.<domain>, _sipinternal._tcp.<domain>, _sip._tls.<domain>, 
    For details, you could refer to this:
    https://docs.microsoft.com/en-us/skypeforbusiness/plan-your-deployment/network-requirements/dns

  • Hi pedro tam,

    What is your SFB environment, on-premise or online?

    May I know that the error impacted all users or just specific user?

    1. If
    you are using SFB online, Go to the     Lync Connectivity Analyzer to test if all the DNS records are correctly configured.

    Open RCA, then select Office 365 Custom/Vanity Domain Name Settings Test for Lync.
    Enter the sign-in address that you’re using when you to try to sign in to Skype for Business Online, and start the test.

    Also please make sure that you add the following SRV and A records to your DNS host.

    2. If you are host in SFB on-premise, please check the DNS records that panda666 mentioned above.

    3. Besides, if only one user get such error corrupted, we suggest you try clearing
    cache files before log in. To do this, please navigate to     %Userprofile%AppDataLocalMicrosoftOffice16.0Lyncsip_XXXXX
    in your PC, you might see two subfolders under “Office” which are “15.0” and “16.0”.

    For locating the specific cache files actually where they are, it depends on the
    exact edition that you installed, you could check it by clicking “Help”, then navigate to “About Skype for Business” in the client to see the version.

    After you clear the cache files, please try restarting the app to see if it works.
    If it still blocks, please run a clean boot in your pc, this helps eliminate software conflicts, you can refer to the following link.

    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

    Revert back if any.

    Kind regards,

    Calvin Liu

    Please remember to
    mark the reply as an answer if you find it is helpful. It will assist others who has similar issue. If you have feedback for TechNet Subscriber Support, contact
    tnsf@microsoft.com.


    Click
    here to learn more. Visit the dedicated

    forum to share, explore and
    talk to experts about Microsoft Teams.

    • Edited by

      Thursday, December 6, 2018 2:37 AM

    • Proposed as answer by
      Calvin-Liu
      Friday, December 14, 2018 10:09 AM

  • Hi,

    Are there any update for this issue, if the reply is helpful to you, please try to mark it as an answer, this will make answer searching in the forum easier and be beneficial to other community members as well. 🙂 

    Kind regards, 

    Calvin Liu

    Please remember to mark the reply as an answer if you find it is helpful. It will assist others who has similar issue. If you have feedback for TechNet Subscriber Support,
    contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to
    experts about Microsoft Teams.

Источник

Skype для бизнеса – отличный инструмент для совместной работы. Сотрудники могут использовать его для отправки текстовых сообщений, начала аудио- и видеозвонков, обмена файлами и т. Д.

Если бизнес-инструмент не работает должным образом, ИТ-администраторам необходимо как можно скорее устранить проблему. В конце концов, время – деньги.

Если вы продолжаете получать сообщение об ошибке, в котором говорится, что Skype не может найти сервер Skype для бизнеса для вашего домена, вот несколько предложений по устранению проблемы.

Сообщение об ошибке обычно выглядит следующим образом:

Skype для бизнеса не может найти Skype для бизнеса Server для DOMAIN.com. Возможно, возникла проблема с конфигурацией системы доменных имен для вашего домена. См. Подробности в KB2566790 и обратитесь к системному администратору.

Исправить Skype для бизнеса не удалось найти Skype для бизнеса Server

Добавьте записи DNS для домена

Одна из наиболее частых причин этой ошибки – отсутствие записей DNS Skype или Lync для соответствующего домена. Попробуйте добавить правильные записи DNS и сохраните изменения.

Убедитесь, что к вашему DNS-узлу добавлены следующие записи службы (SRV) и псевдонима (CNAME):

Записи SRV

Первая партия

  • Тип: SRV
  • Услуга _sip _
  • Протокол: tls
  • Порт: 443
  • Масса: 1
  • Приоритет: 100
  • TTL: 1 час
  • Имя:
  • Цель: sipdir.online.lync.com

Вторая партия

  • Тип: SRV
  • Услуга _sipfederationtls _
  • Протокол: tcp
  • Порт: 5061
  • Масса: 1
  • Приоритет: 100
  • TTL: 1 час
  • Имя:
  • Цель: sipfed.online.lync.com

Записи CNAME

Первая партия

  • Тип: CNAME
  • Имя хоста: глоток.
  • Место назначения sipdir.online.lync.com
  • TTL:1 час

Вторая партия

  • Тип: CNAME
  • Имя хоста: lyncdiscover.
  • Место назначения: webdir.online.lync.com
  • TTL:1 час

Подождите пять минут, пока изменения вступят в силу и распространятся по сети. Затем вы можете попробовать войти снова.

Для получения дополнительной информации см. Устранение проблем с конфигурацией DNS Skype для бизнеса Online в Office 365.

Отключите или удалите антивирус и VPN

Многие пользователи предположили, что отключение или даже удаление антивируса и VPN может решить эту проблему со входом в SFB.

Кажется, что антивирусные программы и VPN иногда мешают процессу входа в Skype для бизнеса. Похоже, это связано с тем, что Skype для бизнеса уже зашифровывает ваши данные, и потенциально могут возникнуть конфликты входа в систему.

Проверьте свое соединение

Нестабильное подключение к Интернету или отсутствие достаточной пропускной способности также может помешать вам войти в Skype для бизнеса.

Использовать Тест удаленного подключения для оценки вашего удаленного подключения к серверам Skype для бизнеса.

Вот несколько быстрых советов, которые помогут улучшить ваше соединение:

  • Используйте кабельное соединение вместо беспроводного.
  • Отключите все программы потокового видео, которые могут быть запущены на вашем устройстве.
  • Отключите другие устройства, использующие ту же сеть.

Очистить кеш

  1. Закройте Skype для бизнеса.
  2. Нажмите клавиши Windows и R, чтобы открыть новый Окно запуска.
  3. Введите следующий путь в окне «Выполнить»: % localappdata% Microsoft Office 16.0 Lync
  4. Затем найдите и удалите папку, которая начинается с глоток_
  5. Найдите Отслеживание папку и откройте ее.
  6. Удалите все файлы, хранящиеся там, но оставьте саму папку трассировки.
  7. Запуск Командная строка (администратор).
  8. Затем запустите ipconfig / flushdns команду и нажмите Enter.
  9. Перезагрузите компьютер и попробуйте снова войти в Skype для бизнеса.

Ремонтный офис

Восстановление Office – еще одно потенциальное решение для устранения этой проблемы Skype для бизнеса.

  1. Открыть Панель управления.
  2. Затем перейдите в Программ.
  3. Выбирать Программы и характеристики.
  4. Затем выберите Office 365 или Microsoft 365.
  5. Нажать на Изменять кнопка.
  6. На экране появится новое окно. Сначала выберите Быстрый ремонт.Быстрый ремонт офисных окон 10
  7. Если функция быстрого восстановления не решила проблему, выберите Онлайн-ремонт.
  8. Перезагрузите компьютер и снова запустите Skype для бизнеса, чтобы проверить, исчезла ли проблема.
Источник

RRS feed

  • Remove From My Forums

  • Question

  • I am having an issue signing in on skype for business after migrating our mail server to o365.  

    Only 2 users can signed in on skype for bussiness after migration. (We used ad connect to sync our onpremise users to o365 infra). How can i solve this issue?

All replies

  • I am having an issue signing in on skype for business after migrating our mail server to o365.  

    Only 2 users can signed in on skype for bussiness after migration. (We used ad connect to sync our onpremise users to o365 infra). How can i solve this issue?

    • Moved by

      Monday, December 19, 2016 8:14 AM
      move

    • Merged by
      jim-xu
      Friday, December 23, 2016 2:44 AM
      same thread

  • Hi Qanna,

    Thanks for visiting our forum.

    This forum  mainly focus on Office client related question and feedback.
    Since your issue is more related to Skype for Business,
    I would move this thread into the following dedicated forum for SfB:

    https://social.technet.microsoft.com/Forums/office/en-US/home?forum=sfbfr

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.

    Thank you for your understanding.

    Best regards,
    Yuki Sun

    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact
    tnmff@microsoft.com.

  • Migrating mail servers should not affect the SFB login, can you confirm that  you have the corresponding DNS created and all pointing to  Onpremise only 

    https://support.microsoft.com/en-in/kb/2757450

    Linus || Please mark posts as answers/helpful if it answers your question.

    • Proposed as answer by
      Alice-Wang
      Tuesday, December 20, 2016 6:00 AM

  • Hi Qanna,

    Welcome to post in our forum.

    Did you use SFB online or SFB on premise in your environment ?

    Regarding this issue, try to compare user attributes in AD between the affected user and other normal users.

    Please also check the DNS records:
    1.If you use SFB online, please refer to the following document
    https://support.microsoft.com/en-my/kb/2566790
    2.If you use SFB on premise, please check following DNS records: lyncdiscoverinternal.<domain>, lyncdiscover.<domain>, _sipinternaltls._tcp.<domain>, _sipinternal._tcp.<domain>, _sip._tls.<domain>, sipinternal.<domain>, sip.<domain> ,
    sipexternal.<domain>, for details, please refer to
    https://technet.microsoft.com/en-us/library/dn951397.aspx

    Hope this reply is helpful to you.

    Regards,

    Alice Wang

    Please remember to
    mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact
    tnmff@microsoft.com.

  • We want to use the SFB online.

    We have Lync Onpremise before, but we migrated our exchange onpremise to Office365. we migrated the users using AD CONNECT synchronization. But the users did not migrate to SFB. all new created users in o365 can access SFB online, but the migrated users
    in o365 cant access SFB online.

  • Hi Qanna,

    Thanks for your response.

    Did you encounter any error message when migrating to SFB online?

    Please check the steps for migrating users to SFB online, please refer to:
    https://technet.microsoft.com/en-us/library/jj204969.aspx

    Hope this reply is helpful to you.

    Regards,

    Alice Wang

    Please remember to
    mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact
    tnmff@microsoft.com.

  • I am using O365 and had same issue after changing my home router,

    Fix is : 1- check (or change)  DNS sever (IP) on router setting.

    2- if you have wired and Wifi connecting configured on your PC/Laptop switch that too.

    for me it was sample fix.

    • Edited by
      M. M. Singh
      Wednesday, July 26, 2017 7:49 AM

  • I know this is an old post, but somebody can still wander here looking for answer as i did. Eventually i was able to solve this issue and solution for me was, that newly migrated users did not have their licences assigned. That was it. After assigning
    O365 licence to users they were suddenly able to log in. 

  • Try this!

    Set one of your local DNS servers to google (8.8.8.8).  Then try SFB again.

    Once it works, you can put your DNS settings back.

    Weird, but it worked for me!

    • Proposed as answer by
      Sezzzwho
      Friday, March 2, 2018 10:33 PM

  • it works but my network printer and scanner stopped working due to this DNS setting. after removing 8.8.8.8 it again back to normal.

    do you have any other solution???

    • Edited by
      Maqbool.Hussain
      Friday, March 23, 2018 5:56 AM

  • Hi I am getting the above result as shown in your pic above, 

    I am not a computer fundi and have no idea where to start 

    Can you give me exact details where to go to fix i.e. what screens etc. I have tried MS and they sent me off in to neverland. 

    Really would appreciate it Thanks 

Источник

Recently I faced problem with Skype for Business where I was not able to login. After searching I got to know to change the settings and to change the correct date and Time

Problem was with date and Time in my computer. So I have changed it.

Change Setting in Skype.

  1. Go to Tools-Options.
  2. Go to Advanced Connection Settings.
  3. In here check “Manual Configuration”.
  4. For Internal server name enter “sipdir.online.lync.com:443”.
  5. For External server name enter “sipdir.online.lync.com:443”.
  6. Click on OK and proceed to log in.

Once this was done now I am able to login to skype.

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